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🎃Fall Offer🎃Buy 2 packs, get 1 free!

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Cancellation policy

Subscriptions

Some products in our store can be purchased by subscription. By subscribing, you receive recurring deliveries and save compared with a one-time purchase (10% to 15% depending on the product). There is no minimum commitment: you can cancel whenever you like, on your own, in a few clicks.

What you receive and what you pay

Subscriptions are currently available for Natural Aged Garlic Extract, Oregano+ (Oregano Oil and Black Seed Oil), Pumpkin Seed Oil Softgels, Ceylon Cinnamon and Vitamin D3 & K2. The discount compared with a one-time purchase depends on the product and is shown next to the subscription option on the product page and in the cart: 15% on Aged Garlic Extract, Oregano+, Pumpkin Seed Oil and Ceylon Cinnamon, 10% on Vitamin D3 & K2. The renewal frequency is monthly for all formats and is shown in the order summary before payment. At each renewal you receive the same quantity you chose with your first order and pay the same amount, in the currency of your country of delivery.

Product and format You receive with each delivery You pay at each renewal (United States) You pay at each renewal (United Kingdom)
Aged Garlic Extract, Oregano+, Pumpkin Seed Oil or Ceylon Cinnamon, 1 pack 1 pack $38.17 £28.82
Aged Garlic Extract, Oregano+, Pumpkin Seed Oil or Ceylon Cinnamon, 2 packs + 1 free 3 packs $50.91 £38.16
Aged Garlic Extract, Oregano+, Pumpkin Seed Oil or Ceylon Cinnamon, 3 packs + 2 free 5 packs $67.90 £50.90
Vitamin D3 & K2, 1 pack 1 pack $26.91 £20.61
Vitamin D3 & K2, 2 packs 2 packs $37.70 £28.72
Vitamin D3 & K2, 2 packs + 1 free 3 packs $43.11 £32.31
Vitamin D3 & K2, 3 packs + 2 free 5 packs $53.90 £40.40

The number of softgels per pack depends on the product and is shown on its page: 60 softgels for Aged Garlic Extract, Oregano+ and Pumpkin Seed Oil, 30 softgels for Ceylon Cinnamon, 180 softgels for Vitamin D3 & K2. Shipping is included in the price shown.

When the first renewal takes place

Your first order is charged at the time of purchase. The next renewal takes place on the date shown in the order summary, then on the same date every cycle, until you decide to cancel. Before each renewal we send you a reminder email, so you always have time to skip or cancel.

How to manage, skip or cancel

You can manage your subscription yourself, at any time, without having to contact us. From your customer area you can:

  • skip a delivery, if you still have enough product, so your deliveries follow your own pace
  • change the date of your next renewal
  • update your delivery address or payment method
  • cancel your subscription, effective for future renewals

To log in: customer area for the United States or for the United Kingdom. Enter the email address you used for your order and you will receive an access code. You will find the same link at the bottom of every page of the site and in the emails we send you.

Cancellation

Cancellation is free and involves no penalty. It applies to future renewals: an order that has already been charged and shipped is not canceled automatically. For an order that has already shipped, our refund policy and any right of withdrawal provided by law apply.

If a payment fails

If your card is declined, we try again over the following days and let you know by email. You can update your payment method from your customer area. If the payment still fails after several attempts, the subscription is paused and you are not charged anything.

Payment details

Your payment details never pass through our servers. They are stored securely by our payment provider and used only for the renewals you have authorized.

Changes to prices and terms

If we need to change the price or terms of an active subscription, we will let you know by email with reasonable notice, so you can decide whether to continue or cancel before the next renewal.

Contact

For any question about your subscription, write to contact@l-atelier-cocoon.com.